Warranty Conditions

If in doubt about warranty period on your product, please contact us

If you have purchased this product in Australia, you should be aware that this warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty period is not renewed or extended as a result of a warranty repair or replacement
The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
The warranty is not transferable and is only offered to the original end user of the product
The warranty only applies to products purchased through Australian Green Power or authorized resellers

To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.
Warranty Exclusions
Warranty offered by Australian Green Power is void if the defect or fault is caused by:
Failure to follow proper installation, operation or maintenance of the product
Inappropriate or improper use of product for purposes other than that for which it was designed
Neglect, lack of care, poor handling or accidental damage
Repairs, alterations or modifications performed by a third party without our explicit consent
Tampering or alterations to the product markings or labelling
Contamination of product by foreign material
Incorrect charging, including overcharging and/or undercharging
Damage caused by vermin
Issues with the installation unless the complete system has been sold and installed by Australian Green Power.
Damage caused by water, salt, condensation or humidity >90%
Warranty does not include:
Labour costs
Transit costs (if the product has to be sent back to us)
Normal maintenance costs
To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses
Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences

How to Make a Warranty Claim
If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim:
Contact Australian Green Power regarding the details of the faulty product. We will try to confirm whether or not the product is indeed faulty through simple testing, however you may be required to return the product to us at your cost for more advanced testing.
Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty.
In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your cost.